When a NexCite email account is created, it automatically comes with a spam filter set at the lowest setting. Emails that are considered spam will be kept in your spam quarantine and will not be downloaded by your email client or display in webmail, so it's important to check your quarantine regularly in case any legitimate emails are caught. Messages in the quarantine are only kept for 14 days and then automatically deleted from the server.
To check your spam quarantine, login into http://user.vacationport.net with your NexCite email address and password associated with that account. Select Spam from the menu on the left. This will bring you to your Quarantine:
If you find any legitimate emails in your Quarantine, check the box to the left of that email (under the sel column) and then select either the Allow or Release button: