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Spam

Frequently Asked Questions regarding Passport Online spam:

  1. What can I do to prevent spammers from finding out my email address?
    • This is a big one. The number best way to prevent spam is to keep your email address as private as is possible. This is hard to do when it’s used for business purposes, but there are still many things that can be done to limit your email address exposure to spammers and yet make it easy to find for your customers.
    • Use a fill-in form on your Contact Us page that sends you an e-mail instead of putting the address directly on the page.
    • In marketing materials, direct customers to your web site to contact you instead of using your e-mail address directly on the marketing piece.
    • Do NOT forward internet jokes and stories. Almost all of these jokes and stories are designed specifically so that your email address (and all your friends and family that it was forwarded to) gets captured at a later time. Those email addresses are then given out on the spam black market.
    • Be extremely careful as to what web sites you register your email address with. Think of it as important as your home address. You don’t want to give it to just anybody. Better yet, use a separate gmail, hotmail, yahoo, or other free mail account specifically for registering to sites that you think might send a lot of junk.
    • Install anti-virus software and keep it up to date. Some of today’s advanced malicious software (a.k.a. malware) can grab your password and then use it to access all your contact email addresses.
    • Follow the golden rule of email – “If you don’t know who the message is from, and you weren’t expecting it…delete it.” Again, this is hard to do as a business, but for the most part legitimate mail is pretty easy to spot by just reading the message subject.
  2. Too much spam seems to still get through even though I have my Spam Filter Setting at the most aggressive. What can I do?
    • In most cases, excessive amounts of spam is due to email addresses being grabbed from web site pages, infected computers, or addresses that have been registered on illegitimate web sites. If you feel that you need even more aggressive mail filtering or more granular control of spam settings, we then suggest using a 3rd party mail host or filtering service that specializes in controlling spam.