NexCite Email

✆: 503-626-7766 Opt 2 | ✉:

Spam Filter Settings

To check your spam filter settings, login into with your NexCite email address and password associated with that account.  Select Spam from the menu on the left. Then select Spam Filter Settings at the top:

You'll see two settings in this interface - Spam Detection Level and Action.


Spam Detection Level

All email messages coming through the Passport Online mail servers receive a score based on a complex series of attributes. Examples would be an email message that contains a lot of words in all CAPS, or a series of exclamation points !!! , or phrases like “Buy Now”, or even specific words like Viagra. Each one of these attributes would give the message a higher spam score, some attributes getting a higher scoring factor than others. The server then adds these all together and the higher the score, the more likely that the email is spam. This is where your individual mailbox settings tell the server whether or not to send the message on to your inbox or to put it in the Spam Quarantine. By default the spam filter setting is set close to “lenient” so that legitimate email is less likely to be put in quarantine. This does not mean legitimate mail will never get caught in the spam quarantine.

You have the ability to set the Spam Filter Level to 5 different settings ranging from Lenient to Aggressive with 10 being the most lenient and 1 being the most aggressive. For most people something in the middle is best. If you think you need to adjust your spam filter level, first try just moving it just one level and then monitor your spam quarantine over the next few days.


Spam Filter Actions

Action determines what happens with emails thought to be spam.

  • DISABLED – this changes the “Current Settings” to the “No Spam Handling” mode.  It will turn off the Passport Online spam filter entirely.
  • Place spam in Spam folder – this places messages determined to be spam - based on the Spam Detection Level setting - in the Spam Quarantine.
  • Place spam in Spam folder and inform sender 
  • E-mails at or above detection level score will be placed in Quarantine.

The sender will be sent an e-mail that looks like the one below:

The recipient can click on the link and be taken to a site that will allow them to confirm they are a trusted sender:

After correctly entering the verification code they will receive this message: "Message released and sender whitelisted for future emails"

Note: Inform Sender does not work for newsletters or mass e-mailing systems.  Most of those are from “do-not-reply” addresses.  You will have to allow those addresses manually.

  • Place Spam in INBOX and mark subject – This adds “Spam*****” to the subject line of the incoming message to alert you that the email went above the Spam Detection Level you've selected.  Please note that this does not quarantine any messages in our system.  It simply warns you to the likelihood that the message is spam.  (For Outlook users: This setting can be used in conjunction with a rule to look for the “Spam***” reference.)  Also some 3rd party anti-spam client software systems can automatically identify the items marked with "Spam" in the subject and place them in your own LOCAL spam quarantines.